Refund policy

Return and Exchange Policy

Thank you for shopping with Shirley Company! Each item we make is crafted and packaged with care, and we want you to be completely happy with your purchase. Because we’re a small business, we’re unable to accept returns or exchanges for reasons such as fit, change of mind, or personal preference.

Please take a moment to review the details below before ordering.

1. All Sales Are Final All items are final sale and non-refundable. We encourage you to review product descriptions, sizing details, and photos carefully before placing your order. If you have any questions about fit, colour, or materials, please reach out — we’re always happy to help before you buy.

2. Order Errors or Damaged Items If you receive an incorrect or damaged item, please contact us at contact@shirley.company within 7 days of delivery. Include your order number and a photo of the issue, and we’ll make it right by sending a replacement or issuing a refund as appropriate.

3. Shipping Responsibility Because all sales are final, return shipping is only covered in cases where we made an error with your order or the product arrives damaged.

4. EU and UK Right of Withdrawal (EU/UK Customers Only) If you are a consumer residing in the European Union (EU) or the United Kingdom (UK), EU law provides you with a statutory right to cancel and return your order for any reason, overriding our standard "All Sales Are Final" policy:

  • 14-Day Withdrawal Window: You have 14 days from the day you receive your item to notify us at contact@shirley.company that you wish to request a return or cancellation.

  • Return-After-Notice Timing: You must ship and send back the items to us within 14 days of notifying us of your cancellation.

  • Return Shipping Responsibility: The customer is responsible for paying the direct costs of return shipping, unless the item arrived damaged or incorrect.

  • Refund Timing: We will issue your refund within 14 days of receiving the returned items back (or upon receiving proof that they have been sent back).

  • Standard Outbound Shipping Refund: Your refund will include the standard delivery cost of your original order. Please note that premium or express shipping upgrades are non-refundable.

  • Exemptions: This right of withdrawal does not apply to items that are custom-made, personalized, or sealed products that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

5. Our Commitment We’re a small team that deeply values every customer and order. Your support allows us to continue creating thoughtful, small-batch pieces — and we appreciate your understanding of our return policy.

Questions? We’re here to help! Please contact contact@shirley.company with any questions before placing your order.

Thank you for supporting Shirley Company.