Refund policy
Return and Exchange Policy
Thank you for shopping with Shirley Company! Each item we make is crafted and packaged with care, and we want you to be completely happy with your purchase. Because we’re a small business, we’re unable to accept returns or exchanges for reasons such as fit, change of mind, or personal preference.
Please take a moment to review the details below before ordering.
1. All Sales Are Final
All items are final sale and non-refundable. We encourage you to review product descriptions, sizing details, and photos carefully before placing your order. If you have any questions about fit, colour, or materials, please reach out — we’re always happy to help before you buy.
2. Order Errors or Damaged Items
If you receive an incorrect or damaged item, please contact us at contact@shirley.company within 7 days of delivery. Include your order number and a photo of the issue, and we’ll make it right by sending a replacement or issuing a refund as appropriate.
3. Shipping Responsibility
Because all sales are final, return shipping is only covered in cases where we made an error with your order or the product arrives damaged.
4. Our Commitment
We’re a small team that deeply values every customer and order. Your support allows us to continue creating thoughtful, small-batch pieces — and we appreciate your understanding of our return policy.
Questions?
We’re here to help! Please contact contact@shirley.company with any questions before placing your order.
Thank you for supporting Shirley Company.